Over 100 five-star reviews and counting — here’s what Memphis homeowners say about James Russell Roofing.
When you’re choosing a roofing contractor, you shouldn’t have to take our word for it. We let our customers do the talking. Since 2018, James Russell Roofing has built a reputation across the Mid-South as the contractor that actually shows up, communicates clearly, and delivers on every promise. Our 4.9-star average rating on Google — earned across hundreds of projects — reflects the standard we hold ourselves to on every job, every single time.
We’re a family-owned business, and that means your experience matters personally to us. Whether we replaced your storm-damaged roof, remodeled your kitchen, or repaired your gutters, we measure success by one thing: did you feel taken care of? The reviews below are the honest, unfiltered opinions of real Memphis-area homeowners. Read them, and then give us a call.
Rated 4.9 / 5 by Memphis Homeowners
100+ verified Google reviews from customers across the Mid-South
What Our Customers Are Saying
Live reviews pulled directly from our Google Business Profile
Reviews by Service Type
Our customers hire us for a wide range of projects — from full roof replacements and storm damage repair to kitchen remodels, bathroom updates, and home restoration work. Here’s a snapshot of what homeowners say across our most popular services:
Residential Roofing
Homeowners consistently praise our roofing crews for clean, efficient work and transparent communication from estimate to final inspection. We install Atlas, GAF, and Owens Corning shingles with manufacturer-backed workmanship warranties.
Insurance & Storm Damage
Navigating an insurance claim is stressful. Customers frequently highlight how our team guided them through the entire process — from initial inspection to filing paperwork — making the experience far less overwhelming than expected.
Commercial Roofing
Business owners appreciate our ability to minimize disruption while completing work on tight timelines. Our commercial clients regularly return for maintenance contracts and recommend us to neighboring property managers.
Home Remodeling & Restoration
From kitchen remodels to bathroom updates and full home restoration, customers highlight the craftsmanship, attention to detail, and how well our team communicates throughout multi-phase projects.
Gutters, Chimneys & Skylights
Homeowners love that we handle the details other roofers overlook. Whether it’s gutter repair, chimney flashing, or a leaking skylight, reviewers say our team solves problems completely — not just temporarily.
General Home Repair
Need more than just a roof? Customers appreciate our full-service approach to home repair. Our team handles drywall, siding, and more — so you work with one trusted contractor instead of juggling multiple vendors.
A Few Words From Our Customers
Selected from our verified Google reviews
“From the initial estimate to the final walkthrough, the James Russell Roofing team was professional, punctual, and thorough. Our new roof looks incredible and the cleanup was spotless. I’ve already recommended them to two neighbors.”
— Sarah M., Germantown
“After the hailstorm last spring, I didn’t know where to start with my insurance claim. James Russell’s crew came out the next day, documented everything, and walked me through every step. The whole experience was stress-free. Truly exceptional service.”
— David R., Bartlett
“We had our kitchen and two bathrooms remodeled by James Russell Roofing. The quality of work was outstanding and they finished right on schedule. It’s rare to find a contractor you can trust this completely. We’ll be calling them again for our next project.”
— Jennifer K., Cordova
“I called three roofing companies before James Russell. They were the only ones who showed up on time, gave me a clear written estimate, and actually explained what they were doing and why. That kind of honesty is worth a lot to me.”
— Marcus T., Arlington
Why Honest Reviews Matter to Us
A Family Business Built on Relationships
James Russell Roofing was founded in 2018 with a straightforward philosophy: treat every customer like a neighbor, do exceptional work, and the reputation will take care of itself. Eight years later, the majority of our new jobs come directly from repeat customers and referrals — and that’s not an accident.
As a locally-owned and family-operated company, we don’t have a corporate office managing our reputation from a distance. When you leave a review — positive or critical — James Russell reads it personally. That accountability is what keeps our standards high and our customers coming back.
We serve homeowners and businesses across 13 cities throughout the Mid-South, including Memphis, Germantown, Bartlett, Cordova, Arlington, Millington, Collierville, and more. No matter which community you’re in, you get the same team, the same standards, and the same commitment to getting it right.
Our Commitment to Every Customer
Written, itemized quotes with no hidden fees or surprise charges at the end.
We keep you informed at every stage — before, during, and after your project.
We install Atlas, GAF, and Owens Corning products backed by manufacturer warranties.
Our work is backed by a workmanship warranty so you’re protected after we leave.
We treat your property with respect — thorough cleanup is standard on every job.
We answer calls and respond to messages quickly — especially after storms.
Had a Great Experience? Let Us Know!
As a locally-owned business, honest and open reviews mean the world to us. Every review helps other Memphis homeowners make a confident decision — and it helps our team grow. If James Russell Roofing took care of your home, we’d be truly grateful if you’d share your experience.
Google Reviews
Leave a review on our Google Business Profile and help other homeowners in the Memphis area find a contractor they can trust.
Facebook Reviews
Share your experience on our Facebook page. Your recommendation reaches friends, family, and neighbors who may need roofing help too.
Frequently Asked Questions
How many reviews does James Russell Roofing have?
James Russell Roofing has earned over 100 verified five-star reviews on Google, with an average rating of 4.9 out of 5 stars. Our reviews come from real customers across Memphis, Germantown, Bartlett, Cordova, Arlington, Millington, and other communities throughout the Mid-South.
Are the reviews on this page real and verified?
Yes. The reviews displayed on this page are pulled directly from our Google Business Profile via a verified review widget. They are unfiltered and unedited — exactly as customers left them. We do not alter, select, or suppress any reviews.
What services do customers most often review?
The majority of our reviews are for residential roof replacement and storm damage repair, but we also receive strong feedback for our remodeling work (kitchens, bathrooms), insurance claim assistance, gutter repair, chimney flashing, and commercial roofing projects.
How can I leave a review after my project?
We’d love to hear from you! You can leave a review on our Google Business Profile or our Facebook page using the links in the section above. It only takes a minute and genuinely helps other homeowners in the Memphis area find trustworthy roofing help.
Does James Russell Roofing serve areas outside Memphis?
Yes — we serve 13 communities across the Mid-South, including Germantown, Bartlett, Cordova, Arlington, Millington, Covington, Atoka, Munford, Ripley, and more. No matter where you are in our service area, you get the same crew and the same standards.
Experience the James Russell Difference
Join the hundreds of Memphis homeowners who trust us with their homes. Call (901) 444-1231 or request your free estimate online today.