James Russell Review Page

We have some great customers that have left us fantastic reviews over the last couple of years.

I was introduced to Chris and James Russell Roofing by Chip at CertaPro Painters of Bartlett. I was in need of a reliable contractor to refer my clients to for residential service. Since then Chris has been my go-to guy for all things residential roof related. I’ve had nothing but positive feed back on Chris and his team, they are professional, reliable , on time and very good at what they do. I will not hesitate to refer people to Chris in the future.

M Hammer

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I chose James Russell Roofing because the initial assessment was thorough, detailed, and professional. They offered a good mix of newer roofing technology and a very reasonable prices (in the low/middle of the roofing companies we had make estimates). I contacted them nearly a year after our assessment to hire them and my estimate only increased slightly, less than I expected given how crazy lumber prices were at the time. They were fast, clean, and the workmanship is excellent. I will definitely be recommending James Russell to my friends and neighbors.

David Dobbins

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They did a great job, very professional, and the new roof looks great! The bid came in less than others and the final invoice matched. I had an old satellite dish on the roof that they reinstalled. I asked it could be removed on the final walk through, they took it down and replaced the shingles under it without question. I highly recommend this business.

Ernie Scott

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This company was awesome from beginning to end 👌Chris was great on the top of everything! Job was done very quickly, the yard was left the way they found it !! I highly recommend this company for roofing in a heart beat you will not be disappointed at all ! And Jennifer in the office is a very nice person she is very helpful and polite ! I cannot say enough great things about them! Thank you so much Chris and Jennifer

Sharon Hayes

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These guys are the trifecta 1) Reasonable prices. They were the lowest bid of four we got. 2) Excellent workmanship. They have an experienced crew that gets after it. 3) They left our place pristine. I think our yard may actually be cleaner than when they came!

Michael Howell-Moroney

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I have never had such a professional ,courteous,and fast team prior to James Russell Roofing and his WONDERFUL team of roofers ,start to finish after Chris Stepp filed my roof insurance claim on Thurs .until Mon. when roofers began after adjuster came Friday . The roof was completed Tues.afternoon by Alan and his hard working crew. The materials are the best warranty around. It was so seamless and quick . The roof has not leaked during nonstop rain since this week . Please let this roofing company assess your roof if needed . Thank you so much James Russell Roofing .

Martha Stephens

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James Russell Roofing was recommended to me by my son. I met with Chris Stepp. From day one, I was impressed. Chris walked me through everything he was proposing to take care of my roof. The crew arrived was on time. They showed the same professionalism represent by James Russell Roofing. The roof was completed in one day. The yard was so clean, you could not tell that work was done to the house. I love the new roof. James Russell Roofing, They’re Gr*r*reat.

Roy Gunn

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We had an exceptional experience with James Russell Roofing: They are very professional, personal and knowledgeable. Chris Stepp answered my many questions and was prompt getting back with me and or stopping by when needed. They at first, did not add the ridge vent and remove the attic fan as we discussed on the unattached garage. Chris came out to review the work performed and admitted is was a communication error on his part. I really appreciated the honesty and the timely correction. This was handled so smoothly was not even a real issue. The roof on our house with attached garage and the unattached garage looks fantastic. I read reviews but I never take the time to write them. In this case, I felt they really deserved my time to write one because they really spent their time in making this experience easy for me-Thank you to the whole crew who worked together to make this happen

D Gifford

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Everyone from James Russell was very professional and responsive. They were the first company to respond with a quote for the work, offered the longest workmanship warranty, and – most importantly – always answered the phone when I called. Due to a supply issue we were upgraded to a more expensive shingle at no additional cost. The crew that came to replace the roof was excellent. Super fast and clean! The new roof looks amazing. I would recommend James Russell to anyone needing a roof repair or replacement.

Kenny Latta

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The technician that arrived, for the inspection, was punctual and professional. He inspected the roof and was honest about the condition. The team then quickly responded to a necessary repair, which was conditional to my closing on the property. The necessary supplies were ordered, same day, and the repair was completed in a very prompt manner. The office staff was also very professional and worked with me to arrange retrieval of the payment. James Russell Roofing is a great company to work with and I would use their services again. Thank you all for your great teamwork, from start to finish!!!

Michelle Vennie

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The crew from James Russell Roofing was amazing. They showed up on time everyday when they said they would. I was amazed at how clean the kept the area around the house during the entire process, my neighbors even commented how clean they kept the area. The roof looks amazing, and the ridge vents have helped cool the house. Chris never tried to upsell us on anything we didn’t need, he always answered our questions quickly, and delivered everything he promised. Would recommend to anyone.

Brady Miller

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